Legal
Last updated: 25 October 2024
This policy describes how travel-related services — including tour packages, tickets, and bookings — are delivered to customers of VacMode Travels.
Transportation tickets and accommodation vouchers are delivered via email or through our secure online platform. Customers access documents through their account or the confirmation email sent at the time of booking.
Special items requiring physical delivery use reputable courier services. Delivery timelines and charges depend on the shipping destination and method selected at checkout.
| Service Type | Processing | Delivery |
|---|---|---|
| Hotels | Instant | Voucher emailed immediately |
| E-Tickets (Air/Rail) | Instant | Emailed with PNR confirmation |
| Sightseeing Tours | Instant | Voucher with pickup details |
| Holiday Packages | Minimum 24 hours | Vouchers within 3 working days |
| Car Rental | 4–5 hours | Details via phone and email |
| Travel Insurance | Instant | Policy issued via email |
| Paper Tickets | Immediate | 3 working days by courier |
| Physical Goods | 1–2 business days | 7–14 business days (varies by location) |
Customers receive email notifications with processing details when a booking is confirmed. For physical shipments, tracking information is provided via email once the item has been dispatched.
Delays may occur due to:
VacMode Travels is not responsible for delays caused by third-party service providers or circumstances beyond our control.
Refunds for cancelled or undelivered services follow our Refund Policy. Physical reshipments are processed only if the item is reported undelivered within 30 days of the expected delivery date.
Email: contact@vacmode.com
Phone: +91-7696573380
Live Chat: Available during business hours on our website.
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