Legal

Shipping & Delivery

Last updated: 25 October 2024

Purpose

This policy describes how travel-related services — including tour packages, tickets, and bookings — are delivered to customers of VacMode Travels.

Delivery Methods

📧 Digital Delivery (Tickets & Vouchers)

Transportation tickets and accommodation vouchers are delivered via email or through our secure online platform. Customers access documents through their account or the confirmation email sent at the time of booking.

📦 Physical Shipping (Where Applicable)

Special items requiring physical delivery use reputable courier services. Delivery timelines and charges depend on the shipping destination and method selected at checkout.

Processing & Delivery Times

Service Type	Processing	Delivery
Hotels	Instant	Voucher emailed immediately
E-Tickets (Air/Rail)	Instant	Emailed with PNR confirmation
Sightseeing Tours	Instant	Voucher with pickup details
Holiday Packages	Minimum 24 hours	Vouchers within 3 working days
Car Rental	4–5 hours	Details via phone and email
Travel Insurance	Instant	Policy issued via email
Paper Tickets	Immediate	3 working days by courier
Physical Goods	1–2 business days	7–14 business days (varies by location)

Tracking & Notifications

Customers receive email notifications with processing details when a booking is confirmed. For physical shipments, tracking information is provided via email once the item has been dispatched.

Delays & Errors

Delays may occur due to:

Incomplete customer information provided at booking.
Payment verification issues.
External factors such as airline schedule changes or weather disruptions.
Force majeure events beyond VacMode's control.

VacMode Travels is not responsible for delays caused by third-party service providers or circumstances beyond our control.

Refunds & Reshipments

Refunds for cancelled or undelivered services follow our Refund Policy. Physical reshipments are processed only if the item is reported undelivered within 30 days of the expected delivery date.

Customer Support

Email: contact@vacmode.com

Phone: +91-7696573380

Live Chat: Available during business hours on our website.