Refund Policy

Overview

The refund policy varies by product or service. Customers must review the terms and conditions at the time of purchase, which detail cancellation specifics. Cancellations can be initiated online or by contacting our customer care team. Processing requires a minimum time depending on the service type.

Cancellation Schedule

Cancellation charges are calculated based on how far in advance you cancel relative to your check-in or departure date:

Refund Processing Times

Once a cancellation is approved, refunds are processed within:

Key Points

• Full cancellation penalties apply to non-utilised or late-cancelled bookings.
• Customers bear all booking, cancellation, and administration fees.
• VacMode reserves the right to decline any booking without liability.
• Refunds are credited to the original payment method only.
• No refunds are applicable for natural calamities, force majeure, or acts of God.
• Duplicate bookings for the same travellers are prohibited and may result in additional charges.

How to Cancel

To cancel a booking, you can:

1. Log in to your VacMode account and cancel from your bookings page.
2. Contact our customer care team by phone or email with your booking reference.