Frequently Asked Questions

Yes. All online payments on VacMode are secured by your bank. We do not store your card details — your card information is captured directly on the bank's payment gateway, not on our servers.

Yes, but you will be required to submit verification documentation to confirm the booking. Please contact our customer care team if you need assistance.

Multiple duplicate bookings for the same travellers are prohibited and may result in cancellation of the additional bookings and liability for any resulting damages.

Prices may be inclusive or exclusive of booking fees, GST, VAT, hotel taxes, airport taxes, and port taxes depending on the product. The final price breakdown is shown at checkout before you confirm.

Yes. All displayed prices are subject to availability and can change without notice based on room types, flight classes, and cabin availability. The price shown at checkout is the confirmed price for your booking.

Refund timelines vary by service type: Air tickets take 30–45 working days; Hotel bookings take 10–15 working days. Refunds are credited to your original payment method only.

No refunds are applicable for natural calamities, force majeure events, or acts of God regardless of the timing of cancellation.

You can cancel by logging in to your VacMode account and navigating to your bookings page, or by contacting our customer care team at +91-7696573380 or contact@vacmode.com with your booking reference.

Customers bear all booking, cancellation, and administration fees. These are non-refundable regardless of the reason for cancellation.

E-tickets are sent via email with a unique PNR confirmation number immediately after payment is confirmed.

Hotel and sightseeing tour vouchers are sent via email immediately upon payment confirmation. Holiday package vouchers are sent within 3 working days after a minimum 24-hour confirmation period.

E-tickets require an original photo ID card for check-in. Please carry a government-issued photo ID such as a passport, Aadhaar card, or driving licence.

Yes. Physical paper tickets are dispatched within 3 working days of purchase via courier. Delivery times may vary by location.

VacMode can assist with visa information and guidance. However, it is the sole responsibility of the individual traveller to ensure complete and correct documentation for visa applications. VacMode assumes no responsibility for visa rejections or denial of entry.

Most countries require a minimum of 6 months of passport validity beyond your travel date. Please check the specific requirements for your destination well in advance.

SIC tours operate on a shared-coach basis with fixed schedules. You may share the vehicle with other passengers and there can be wait times at pickup points. Private tours are available if you prefer dedicated transportation.

Entrance fees to attractions are not included in tour prices unless explicitly stated. Please check the tour details carefully before booking.

Yes. Holiday packages can be customised upon request. Contact our team with your preferences and we'll build an itinerary tailored to your needs.

No. VacMode acts as an agent for airlines and is not responsible for delays, route changes, or cancellations caused by the airline. Please contact the airline directly for such issues.

We collect your name, email address, phone number, postal address, and account credentials. We also automatically gather session data such as IP addresses and browser information when you visit our site.

We may share data with partners and affiliates to provide services. We do not sell your personal data. You can opt out of partner communications at any time.

VacMode does not serve users under 13 years old. Users must be at least 18 to enter into legally binding agreements under Indian law.